Refund & Return Policy
We want you to be happy with your purchase.
Returns: You can request a return within [14] days of receiving your order. To be eligible, the item must be in the same condition you received it, with all included accessories.
How to start a return: Email :Support@PlayModly.com with your order number and the reason for the return. We will reply with return instructions. Items sent back without contacting us first will not be accepted.
Defective items: If your console arrives not working or develops a fault covered by our warranty, we will repair, replace, or refund it at no cost to you, including return shipping.
Change of mind: Returns for change of mind are accepted within [14] days. Return shipping is paid by the customer.
Not eligible for return:
- Devices damaged by drops, water, or misuse
- Devices that have been opened, re-modded, or had their software changed by the customer
- Items returned after the [14]-day window
Refunds: Once we receive and inspect your return, your refund will be sent to your original payment method within [5–10] business days.